Where do you deliver?
Our online store currently only delivers to addresses in Malta and Gozo. Can I buy your products if I don't live in Malta or Gozo?
Yes you can! Please send an email to email@example.com with the list of items (product codes or web links) and quantities you would like to order and we will send you a customized quote including delivery costs. If you accept our quote, just email us back and we will send you a link to process payment. After that, we will ship the items to you. What are the delivery options you offer?
- Pick up from Universal - Price: FREE!
You can purchase the products you want in our online shop and then come over at your convenience to pick them up from our retail shop in Paola (close to Transport Malta). For directions, please click here
. For opening hours, please click here
- Local registered delivery of orders below €50 - Price: €6.50
We charge a flat rate of €6.50 for orders below €50. Use this method of delivery if you want the convenience of having your products delivered right to your door and the security of having a tracking number. We use MaltaPost to deliver these orders, so if you are not at home or at your office at the time of delivery, you will be able to pick up your items from your local post office at your convenience.
- Local delivery of orders over €50 - Price: Free!
We offer free delivery in Malta and Gozo for any orders over €50. Our own delivery team will deliver these items to you if you are located in Malta. If you are located in Gozo, a courier will deliver these items to you generally on Fridays. Please leave a contact phone number during the checkout process so that we can contact you to deliver your items at a time which is convenient for you.
- Urgent courier delivery of orders of any value - Price: €20.00
Select this option if you need your items urgently and you are willing to pay extra to skip the queue and give your order priority! We will prepare your order before any others and we will book a courier to deliver it to you. Generally, you should expect to receive your order within the next business day, however, in exceptional cases it takes up to 2 business days for the courier to deliver . Please leave a contact phone number during the checkout process so that we can contact you to regarding delivery.How long does delivery take?
Delivery via MaltaPost usually takes 2-5 business days to arrive at your local address following the placement of your online order.
For orders over €50 delivered by our own delivery team, you will usually receive your order within 2-3 business days following the placement of your online order.
For orders over €50 to be delivered in Gozo, our courier generally delivers items on Fridays (excluding holidays) following the placement of your online order provided your order was received no later than Wednesday during that week.
If you have selected and paid for urgent courier delivery, we will book a courier service to get your order to you as soon as possible. Your order will usually arrive within 1 business day, however, in exceptional cases it can take up to 2 business days.Checkout and Payment InfoI added an item to the cart and the price changed. Did I do something wrong?
Our website shows the prices of items inclusive of VAT. Once you add them to the cart, the price shown in the cart is the price excluding VAT. The reason for this is that the cart has a feature to calculate shipping and tax on the right hand side of the cart page. If you want to see the total price you need to pay, inclusive of VAT, when you are at the cart or checkout pages, please use shipping and tax calculator to show the total price. What payment methods do you accept?
Our online store accepts all major credit cards and paypal payments. All payments are processed through paypal, whether you are paying from your paypal account funds or whether you want to pay by credit card.
If you don't have a paypal account, don't worry, it's not a problem. After you click 'Continue to Paypal' during the checkout process, please click 'Create an account'. That will redirect you to a page where you can enter your credit card info to issue payment. It will also ask you to create a password for paypal so that the process will be faster next time. That's it, you will have a paypal account after processing your first payment on our website. If you need help with this, please contact our customer service team. Other Info
Can I buy out of stock products?
Yes you can, however this cannot be done directly through the online store. If you need an item, which is not currently in stock, please contact our customer service team from our contact page
, to check when it will be in stock again or to place a custom order. If you place a custom order, we will order the product specifically for you from our supplier. Please note that additional delivery charges may apply in such cases, however, you will be informed before you place your order. Do you accept returns?
Yes, we accept returns for a full refund of the product. Delivery & return costs or fees are not refunded. For a product to be returned, you must return it within 2 weeks from delivery and it must be unused, undamaged, in its original packaging and accompanied by your order number. Please contact our customer service team from our contact page
, or visit our shop in Paola. I received the wrong product. What do I do?
Please contact our customer service team from our contact page
for assistance.The product I received is faulty or damaged. What do I do?
Please contact our customer service team from our contact page
for assistance.I own a business and I want to re-sell your products. Do you offer bulk discounts?
Yes, we do offer bulk or volume discounts. Please contact our customer service team from our contact page
, and they will assign a sales representative to contact you to discuss your specific needs. You can also book an appointment with one of our sales representatives by clicking here
. Do you supply wholesalers outside Malta and Gozo?
Yes, we do! Please contact our customer service team from our contact page
, and they will inform our export manager to contact you to discuss your specific needs.I received an email from Universal and I would no longer want to receive such emails. What do I need to do to unsubscribe?
You have two options. Either click the unsubscribe link in the email you received and follow the instructions. If there is no link in the email, please send an email with 'Unsubscribe' as the subject line to firstname.lastname@example.org.I forgot my password. How do I reset it?
.What are your opening hours?
Please check our our contact page
for our normal business opening times. Are you open on public holidays?
Our online shop is open 24/7 all year round. However, your orders will not be processed on Maltese public holidays and during company shutdown days. An official list of Maltese public holidays can be found on the governments website here
. Our company is closed for shutdown for one week during summer, during the week of the 15th of August and we are also closed for approximately one week between Christmas and New Year.Notes:
- All prices quoted on this page include VAT
- Business days are Monday to Friday excluding public holidays and company shutdown days.